Office Hours
Insurance Products Offered
Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health
Other Products
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Dick Phillips
Office Hours
Address
Lubbock, TX 79424-2660
82nd St. & Frankford Ave
Office Hours
Insurance Products Offered
Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health
Other Products
Banking
Would you like to create a personalized quote?
Office Info
Insurance Products Offered
Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health
Other Products
Banking
Office Info
Simple Insights®
Manual vs. automatic transmissions
Manual vs. automatic transmissions
Before purchasing a vehicle, consider the differences between manual vs automatic transmission and your options by power source.
Car maintenance tasks you can do yourself
Car maintenance tasks you can do yourself
To combat auto repair costs that keep climbing, some auto maintenance can be done at home. Here are ones that are usually do-it-yourself.
The real costs of a non-moving or moving violation
The real costs of a non-moving or moving violation
Critical driving errors may end up draining your bank account and your free time. States vary in how they punish those mistakes and missteps, and it's helpful to know what's at stake.
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Viewing team member 1 of 6
Amanda Downing
License #1787823
Amanda Downing is a proud Lubbock native who graduated from Coronado High School and Texas Tech University. She loves this town so much she built her career here, joining our office right out of college in June 2012. Amanda quickly attained her licenses in all lines of insurance, ensuring comprehensive support for our customers in Auto, Home, and Life coverage.
Amanda plays a vital administrative role in our Lubbock office, and her creativity shines in generating new marketing ideas and crafting unique gifts for our referral program. We are thankful for her ability to bring new purpose to our efforts each month. If you’d like help reviewing your coverage, contact the office to speak with Amanda.
Viewing team member 2 of 6
Chandra Brown
License #1591054
Chandra, originally from San Angelo, earned her Bachelor’s degree in psychology from Angelo State University. She made Lubbock her home in 2009 when she moved here with her husband. With 9 years of dedicated service providing Auto and Life Insurance at our Lubbock office, Chandra consistently greets everyone with a warm smile and is passionate about helping people find great value and save money on their insurance coverage. We are so thankful for her spirit, and for being a constant reminder of why we all joined the industry: to help others. You’re welcome to call the office to speak with Chandra about your coverage needs.
Viewing team member 3 of 6
Irma Willis
License #1988722
Irma began her State Farm journey in 2015 and joined our Lubbock office in 2016. Originally from El Paso, she moved to Lubbock with plans to pursue a Law Degree, but unexpectedly fell in love with the insurance industry instead.
As the first person you’ll often see in our office, Irma is truly a people person who loves to help. She is fluent in both English and Spanish, ensuring every customer feels comfortable and understood when discussing their insurance needs. Reach out to the office if you’d like to connect with Irma!
Viewing team member 4 of 6
Kathy Robinson
License #1249061
Kathy brings extensive experience to our Lubbock team, having been with State Farm since 2003 and our office since 2013. She truly understands the local landscape, growing up on a farm right here in Lubbock and graduating from Texas Tech in 2002. Kathy’s main goal is to ensure people are properly insured and understand their coverage options, from auto and home insurance to more specialized plans. She loves to help customers with all their insurance needs, especially those unique to commercial and agriculture businesses in the Lubbock area. Call the office to talk through your insurance options with Kathy!
Viewing team member 5 of 6
Kassidy Killough
License #3094440
Kassidy is just starting her exciting journey in insurance, finding State Farm to be a great fit for her customer-focused approach. Born and raised right here in Lubbock, TX, she graduated from Trinity Christian High School in 2013 before attending college in Cisco, Texas for two years. Kassidy is licensed in all lines of business, ready to assist with your auto, home, or life insurance needs. With her background in customer service, she loves getting to know our customers, and if you stop by our Lubbock office, she will always be there to greet you with a friendly smile!
Viewing team member 6 of 6
Caitlin Lynch
License #3272339
Caitlin Lynch joined our team in March 2025, bringing her passion for service to our Lubbock office. Originally from Portland, Oregon, she has proudly called Lubbock home since 2016. Licensed in all lines of insurance, Caitlin is dedicated to serving people and delivering personalized coverage, whether for auto, home, or life insurance. She is committed to providing exceptional customer service, ensuring every person feels supported and well-informed about their insurance choices. Get in touch with our office to connect with Caitlin!