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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dan Williams

Dan Williams

October 28, 2024

5  out of  5
rating by Dan Williams
"Dick Phillips and his staff do an excellent job! Great communication and good policies."
We responded:
"Thank you very much! We appreciate your review and your business! Glad we were able to help you!"
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judy cooke

August 6, 2024

5  out of  5
rating by judy cooke
"Customer service could not have been better. Very pleased. Kathy Robinson is a pleasure to work with."
We responded:
"I am so glad you have had a great experience! We greatly appreciate you and your business! Thank you so much for the review! "
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Robert Dobbs

May 20, 2024

5  out of  5
rating by Robert Dobbs
"state farm agent, kassidy; very professional, has read the book on "manners", and responded from the heart, not a script."
We responded:
"We are so glad you have had a great experience! We appreciate you and your business! Thank you for choosing our office! "
Profile photo of Blackrock Texas Properties

Blackrock Texas Properties

April 2, 2024

5  out of  5
rating by Blackrock Texas Properties
"I will say that in Lubbock this is the number one Insurance Team to have!! As a Builder in Lubbock we love Kathy Robinson! This Team is always happy to help and happy to help!"
We responded:
"We greatly appreciate that! We are always here for you! Thank you for your business! "
Profile photo of Sherry Grusendorf

Sherry Grusendorf

January 15, 2024

5  out of  5
rating by Sherry Grusendorf
"Excellent service"
We responded:
"We appreciate your business and the review! Thank you! "
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ry cagampang

November 13, 2023

5  out of  5
rating by ry cagampang
"Very good, reliable and helpful. Special shout out to Miss Chandra for doing a good job for everything. Very quick response in all of my emails. If you need a reliable insurance that is very good in communication, either email or phone call, this is it. Company you can rely on. Very satisfied customer here. Thank you Sir Phillips and Mam Chandra and State Farm too :)"
We responded:
"We are so glad you have had a great experience! We appreciate your business and your review! Let us know if you need anything else, we are a phone call away! "
Profile photo of Wilbert Hardwell

Wilbert Hardwell

September 27, 2023

5  out of  5
rating by Wilbert Hardwell
"Fantastic to work with. Very efficient, quick to respond to your questions and needs."
We responded:
"We greatly appreciate your referral and your business! Thank you! "
Profile photo of Armando Sampaio de Rezende

Armando Sampaio de Rezende

August 2, 2023

5  out of  5
rating by Armando Sampaio de Rezende
"I always received a great service there. Special thanks to Irma Willis."
We responded:
"Thank you much for your review! We think she is pretty awesome also! "
Profile photo of Jarrett Templeton

Jarrett Templeton

July 13, 2023

5  out of  5
rating by Jarrett Templeton
"Kathy was extremely helpful! Best insurance experience in a long time!"
We responded:
"We are so glad that you had a great experience! We appreciate the review, thank you! "
Profile photo of Landry Littrell

Landry Littrell

June 1, 2022

5  out of  5
rating by Landry Littrell
"For those who do not have this insurance? Your really missing out. rating is purley Awesome. A++"
We responded:
"You are awesome! Thank you so much for your review and your business!!"
Profile photo of Molli Loudder

Molli Loudder

February 10, 2022

5  out of  5
rating by Molli Loudder
"Donna is the BEST!!!!!"
We responded:
"Thank you so much! We will be sure to tell her! Thank you for your business!"
Profile photo of Barry Broughton

Barry Broughton

February 9, 2022

5  out of  5
rating by Barry Broughton
"Chandra Brown is the absolute BEST! I have been with this office for many years now, and I can always count on Chandra to take care of my questions. She is super responsive and always looks out for my best interest. Her customer service is unmatched!"
We responded:
"Wow!! Thank you so much, you are so kind! We will be sure to tell her! We greatly appreciate you and your business! Thank you for your review!"
Profile photo of Sunshine Gloria

Sunshine Gloria

February 9, 2022

5  out of  5
rating by Sunshine Gloria
"Donna has been a dream to work with. She goes above and beyond!!"
We responded:
"You are so sweet! We will be sure to tell her, thank you! We appreciate you and your business!"
Profile photo of Cassie Martin

Cassie Martin

February 9, 2022

5  out of  5
rating by Cassie Martin
"They are so helpful and get you taken care of quickly! Best company!"
We responded:
"Thank you so much! We appreciate you and your business!!"
Profile photo of Betty Brown

Betty Brown

February 7, 2022

5  out of  5
rating by Betty Brown
"The staff is very knowledgeable and helpful."
We responded:
"Thank you so much! We appreciate you and your business!"
Profile photo of Dawn Marlette

Dawn Marlette

December 2, 2021

5  out of  5
rating by Dawn Marlette
"Dodo is the best!!! she is very helpful and ALWAYS has a smile on her face. We just love when she stops into the office to check on us."
We responded:
"We are so glad you have had a great experience! We appreciate you, thank you for the review!"
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Ben Isbell

August 10, 2021

5  out of  5
rating by Ben Isbell
"Great people and staff."
We responded:
"Thank you so much! We appreciate you and your business!"
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Cathy Dixon

June 12, 2021

5  out of  5
rating by Cathy Dixon
"Perfect company - always checking up on us and making sure we are doing good. So personal and sweet. We love this office."
We responded:
"Thank you so much Cathy! We appreciate you and your business!"
Profile photo of Errin Fouquet

Errin Fouquet

June 3, 2021

3  out of  5
rating by Errin Fouquet
"I’ll rate down the middle. I didn’t get an actual experience to review because I never received the promised quote two weeks ago, nor a call back (which leads me to believe someone didn’t follow through on their responsibilities)."
We responded:
"We sincerely apologize, if you would like to contact our office today we would be happy to give you a quote today."
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Diana Brossman

April 6, 2021

5  out of  5
rating by Diana Brossman
"Chandra Brown is always so helpful! And efficient!"
We responded:
"We think she is pretty awesome too! Thank you for your review, we appreciate your business!"
Profile photo of Kathy Alexander

Kathy Alexander

March 20, 2019

5  out of  5
rating by Kathy Alexander
"Love having car insurance through Dick Phillips State Farm. Very nice employees."
We responded:
"We appreciate that! Thank you for your business!"
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Shelley King

September 8, 2018

5  out of  5
rating by Shelley King
"Very helpful! Friendly! So glad we found this agent!"
We responded:
"So glad you feel that way! Thank you for your business we appreciate you!"
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Brian Maloney

July 22, 2017

5  out of  5
rating by Brian Maloney
"Great agents"
We responded:
"That is so kind! Thank you for your business!"
Profile photo of Chris Montemayor

Chris Montemayor

March 23, 2017

5  out of  5
rating by Chris Montemayor
"Very friendly people. Always make you feel welcomed"
We responded:
"So glad you feel that way! We appreciate you and your business!"