State Farm® Insurance Agent Dick Phillips

"Great staff always helpful"

"Very impressed with the Agency and specifically Chandra! I was referred by a longtime customer and Chandra took care of me and is saving me over $200 a month on my Auto Coverage. Appreciate Chandra attentiveness, professionalism, and great attitude while helping me."

"They treated me like I was cheating them for drive safe discount because the truck sat in the garage for four months. Instead of lowering my rates for not driving the vehicle they constantly emailed or called to tell me to go drive or lose the discounts. I told them to stop bugging me about this and they never have stopped. Terrible way to treat a 20+ year State Farm customer. Customer service and common sense seem nonexistent with this place."

"I've been with Dick Phillips and his team for almost a year after being referred by a very satisfied customer, and now I understand exactly why they came so highly recommended! Recently, I had to file a claim and worked directly with Chandra and Irma. Let me tell you - this experience completely changed my perception of what dealing with insurance claims should be like. In an industry where filing claims, communicating with adjusters, and getting paid is typically a headache, this team made it seamless. My claim was reviewed, submitted, and paid by electronic payment in LESS THAN 48 HOURS! Absolutely incredible service. What makes Dick Phillips and his team stand out isn't just their efficiency with claims - they also offer THE BEST pricing I've found for insurance coverage. Whether you need home, auto, property, or any other type of insurance, you absolutely must get a quote from them before making a decision. Their combination of competitive pricing and exceptional claim service is unmatched. If your insurance is coming up for renewal, do yourself a favor and give Dick Phillips and his team a chance. I guarantee you won't regret it!"

"Dick Phillips and his staff do an excellent job! Great communication and good policies."

"Customer service could not have been better. Very pleased. Kathy Robinson is a pleasure to work with."

"state farm agent, kassidy; very professional, has read the book on "manners", and responded from the heart, not a script."

"I will say that in Lubbock this is the number one Insurance Team to have!! As a Builder in Lubbock we love Kathy Robinson! This Team is always happy to help and happy to help!"

"Excellent service"

"Very good, reliable and helpful. Special shout out to Miss Chandra for doing a good job for everything. Very quick response in all of my emails. If you need a reliable insurance that is very good in communication, either email or phone call, this is it. Company you can rely on. Very satisfied customer here. Thank you Sir Phillips and Mam Chandra and State Farm too :)"

"Fantastic to work with. Very efficient, quick to respond to your questions and needs."

"I always received a great service there. Special thanks to Irma Willis."

"Kathy was extremely helpful! Best insurance experience in a long time!"

"For those who do not have this insurance? Your really missing out. rating is purley Awesome. A++"

"Donna is the BEST!!!!!"

"Chandra Brown is the absolute BEST! I have been with this office for many years now, and I can always count on Chandra to take care of my questions. She is super responsive and always looks out for my best interest. Her customer service is unmatched!"

"Donna has been a dream to work with. She goes above and beyond!!"

"They are so helpful and get you taken care of quickly! Best company!"

"The staff is very knowledgeable and helpful."

"Dodo is the best!!! she is very helpful and ALWAYS has a smile on her face. We just love when she stops into the office to check on us."

"Great people and staff."

"Perfect company - always checking up on us and making sure we are doing good. So personal and sweet. We love this office."

"I’ll rate down the middle. I didn’t get an actual experience to review because I never received the promised quote two weeks ago, nor a call back (which leads me to believe someone didn’t follow through on their responsibilities)."

"Chandra Brown is always so helpful! And efficient!"

"Love having car insurance through Dick Phillips State Farm. Very nice employees."